Frequently asked questions
FAQ
What are the shipping times for your products?
What are the shipping times for your products?
We take 2 to 3 days to process your order and then 2 to 3 weeks to deliver.
Do you ship anywhere in the world?
Do you ship anywhere in the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Where do we ship your product from?
Our offices are located at Chapelys Limited
76774328
Rm 602, 6/f, Kai Yue Comm Building, No.2c, Argyle Street, Mong Kok Hong Kong. Our international warehouse is located in China.
Do you provide product tracking information?
Do you provide product tracking information?
Yes, wait 3 days after your order and you will receive an email with instructions on how to track your order.
Some items are missing from my order, what's going on?
Some items are missing from my order, what's going on?
Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: hello@veriva.co.uk and we will send you a similar replacement item as soon as possible.
Where are you located?
Where are you located?
We are located at Chapelys Limited
76774328
Rm 602, 6/f, Kai Yue Comm Building, No.2c, Argyle Street, Mong Kok Hong Kong.
I still haven't received my order yet. What is taking so long?
I still haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracing your package or would like to inquire about your package, please contact us by email at hello@veriva.co.uk
Do you have a refund policy?
Do you have a refund policy?
We do our best to resolve any problems that our customers may have with their online items. If you still wish to receive a refund on your order, we can of course carry out the payment if the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold. For more information, please read more about our refund policy.